Examples of Responses to Questions in the Examinations
In keeping with our drive here at CXC to enhance the support provided to candidates who are preparing to write our examinations, we are displaying on our website exemplars of candidates’ responses to examination questions. These are authentic, unedited responses. They are presented in the candidates’ own handwriting, accompanied by comments from the Examination Committee that indicate the Committee’s judgement of the quality of the responses and the justification for arriving at that judgement.
This is a pilot effort, covering only selected subjects. We at CXC welcome your feedback on how useful you find this information to be and, in particular, how we can improve on the provision of such information. Your comments will contribute to the future expansion and refinement of this material.
This Office Administration Syllabus is designed to provide students with the knowledge and the technical and inter-personal skills to function, effectively, within a modern office environment. The syllabus aims to provide students with opportunities for immediate access to entry-level positions as clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks. The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform, effectively, and for mobility as administrative support personnel within an organization. Further, the syllabus seeks to nurture and improve students’ social and personal management skills that will foster the development of a positive work ethic. In addition, the syllabus provides the foundation for students desirous of furthering their education in any field related to business.
The syllabus is arranged in 12 modules, sub-divided into specific objectives and corresponding content.
Module I - Office Orientation
Module II - Communication
Module III - Records and Information Management
Module IV - Reception and Hospitality
Module V - Meetings
Module VI - Travel Arrangements
Module VII - Human Resources
Module VIII - The Accounts Office
Module IX - Purchasing and Stock Control
Module X - Sales and Marketing
Module XI - The Factory, Dispatch and Transport Offices
Module XII - Recruitment and Orientation