Examples of Responses to Questions in the Examinations
In keeping with our drive here at CXC to enhance the support provided to candidates who are preparing to write our examinations, we are displaying on our website exemplars of candidates’ responses to examination questions. These are authentic, unedited responses. They are presented in the candidates’ own handwriting, accompanied by comments from the Examination Committee that indicate the Committee’s judgement of the quality of the responses and the justification for arriving at that judgement.
This is a pilot effort, covering only selected subjects. We at CXC welcome your feedback on how useful you find this information to be and, in particular, how we can improve on the provision of such information. Your comments will contribute to the future expansion and refinement of this material.
Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. The content and teaching strategies used reflect current trends in the modern office. The syllabus aims to provide students with knowledge, skills and attitudes for immediate access to entry-level positions such as administrative assistants, clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks and other related positions.
The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform effectively, and for mobility as administrative support personnel within an organisation. Further, it seeks to nurture and improve students’ social and personal management skills and foster the development of a positive work ethic. In addition, the syllabus provides the foundation for students desirous of furthering their education in other related fields.
The syllabus is arranged in 12 sections, sub-divided into specific objectives and corresponding content.
Section I - Office Orientation
Section II - Communication
Section III - Recruitment and Orientation
Section IV - Records and Information Management
Section V - Reception and Hospitality
Section VI - Meetings
Section VII - Travel Arrangements
Section VIII - Human Resources Management
Section IX - Accounts and Financial Services
Section X - Procurement and Inventory Management
Section XI - Sales, Marketing and Customer Service
Section XII - Operations, Despatch and Transport services