Friday 20 April 2018 is forever embedded in the history of CXC as the day the Council launched its first Customer Service Charter. The charter was launched during a brief, but engaging ceremony held at CXC Headquarters in Barbados and streamed live to the world on Facebook and Livestream.
The Charter was officially launched by Dr Marcia Potter, Deputy Chair of CXC and Kalia Wood, a student of Harrison College.
Speaking during the launch, Dr Potter said the service charter has several advantages including ensuring improved customer satisfaction, strengthening customer royalty, giving CXC a competitive edge and instilling pride and satisfaction in the staff.
“One of the effects that a service charter has is that it makes organisations such as CXC more transparent and accountable to the public,” Dr Potter explained. “The very fact that CXC is today telling you its customers and the world (as we are streaming live) about the standards you can expect – you are now in a position to hold CXC to those service standards.”
While giving remarks at the charter launch, Registrar of CXC, Mr Glenroy Cumberbatch said the charter launch is part of the CXC strategic objective aimed at enhancing stakeholder experience. He added that the customer satisfaction survey conducted in 2016 gave CXC a good gauge of where CXC was with its service delivery.
The Registrar encouraged stakeholders to provide feedback on the charter and to test the standards outlined in the charter.
During the launch, the Registrar presented copies of the charter to students of five secondary schools, while Dr Potter presented copies to representatives of the Barbados Association of Principals of Public Secondary Schools, Barbados Employers Confederation and Barbados National Council of Parent Teacher Associations.
View the launch of the CXC Service Charter by using this link:
Get your copy of the CXC Service Charter by clicking on this link: