Office Administration

CSEC - Office Administration - 690 - tabs

Click on the link below to download appropriate SBA forms

Click below to select the required guideline:

  • Office Orientation
  • Communication
  • Records and Information Management
  • Reception and Hospitality
  • Meetings
  • Travel Arrangements
  • Human Resources
  • The Accounts Office
  • Purchasing and Stock Control
  • Sales and Marketing
  • The Factory, Despatch and Transport Offices
  • Recruitment and Orientation


Examples of Responses to Questions in the Examinations
In keeping with our drive here at CXC to enhance the support provided to candidates who are preparing to write our examinations, we are displaying on our website exemplars of candidates’ responses to examination questions. These are authentic, unedited responses. They are presented in the candidates’ own handwriting, accompanied by comments from the Examination Committee that indicate the Committee’s judgement of the quality of the responses and the justification for arriving at that judgement.
This is a pilot effort, covering only selected subjects. We at CXC welcome your feedback on how useful you find this information to be and, in particular, how we can improve on the provision of such information. Your comments will contribute to the future expansion and refinement of this material.

Click to download exemplar file


Questions 4 & 7 

Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment.  The content and teaching strategies used reflect current trends in the modern office.  The syllabus aims to provide students with knowledge, skills and attitudes for immediate access to entry-level positions such as administrative assistants, clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks and other related positions.

The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform effectively, and for mobility as administrative support personnel within an organisation.   Further, it seeks to nurture and improve students’ social and personal management skills and foster the development of a positive work ethic.  In addition, the syllabus provides the foundation for students desirous of furthering their education in other related fields.

The syllabus is arranged in 12 sections, sub-divided into specific objectives and corresponding content.  

Section I                      -             Office Orientation

Section II                     -             Communication                                                        

Section III                    -             Recruitment and Orientation

Section IV                    -             Records and Information Management                                

Section V                     -             Reception and Hospitality                                                    

Section VI                    -             Meetings                                          

Section VII                   -             Travel Arrangements                        

Section VIII                  -             Human Resources Management

Section IX                    -             Accounts and Financial Services      

Section X                     -             Procurement and Inventory Management                            

Section XI                    -             Sales, Marketing and Customer Service

Section XII                   -             Operations, Despatch and Transport services