Quality Assurance

The Quality Assurance Unit was instituted in 2009. The Unit’s remit is to develop, assess and improve the organization’s quality systems and processes to keep them effective and efficient for delivering products and services which meet customer expectations for highest quality.

The QAU is staffed by a Senior Assistant Registrar who is supported as necessary by a cadre of experienced local and regional consultants.

The SAR (QAU) in collaboration with the Management Team has primary responsibility for quality assurance.

Head of QAU:

2009-Present Dr Yolande Wright

The Caribbean Examinations Council is committed to being a world leader in the provision of examination products and services which meet established educational, psychometric and professional standards, and exceed its customers’ expectations. …” (extract from CXC® Quality Policy, 2010)

In order to meet this commitment, the quality assurance function at CXC has been prioritized and a Quality Assurance Unit (QAU) was instituted in 2009. This Unit’s remit is to develop, assess and improve the organization’s quality systems and processes to keep them effective and efficient for delivering products and services which meet customer expectations for highest quality. The CXC quality management system is referenced to the ISO 9001 Standard for Quality Management.

The QAU is staffed by a Senior Assistant Registrar (SAR) who is supported as necessary by a cadre of experienced local and regional consultants. It executes its mandate along six strands recommended in a 2013 Pricewaterhouse Business Process Re-engineering commissioned for CXC:

There is a hierarchy of quality assessment:

Self-check /inspection those responsible for the work conduct their own checks
Departmental QC structured review coordinated within division
Internal audit conducted by internal audit function
  • Policy development – to define and provide confidence in the organization’s principles and broad intentions
  • Development of procedures – spanning the suite of process documentation and supporting accountability
  • Training – to promote employee conversance with the standards in force
  • Monitoring – of process and organizational performance
  • Compliance – including operational audits
  • Projects and advisory – including research to inform policy.

Quality assurance refers to activities planned and implemented in a system so that products and services output are ‘fit for purpose’ and meet customer expectations with minimal wastage. Quality control is an important dimension of quality assurance which focuses on distinct technical undertakings to facilitate the production of a satisfactory product or service. Quality assurance is concerned with the use of appropriate processes while quality control is concerned with the output of the processes.

At CXC, the SAR (QAU) in collaboration with the Management Team has primary responsibility for quality assurance. Quality control is operationalized on the front lines – at the divisional level. This separation of roles facilitates efficient organization and utilization of staff, and the independence of the CXC audit function.