All transcripts will be dispatched by courier service to reach recipient within three weeks of the order. Expedited processing is available at an additional cost.
Caribbean Examinations Council® (CXC®) will grant refunds to customers in accordance with the below policy. Refunds will be made by bank draft and will take approximately six weeks to process.
|Cancellation of order by customer||An administrative fee of US$12.50 will be deducted
If order was already started no expedited processing fees will be refunded.
If order was completed no refund will be granted
|There is no record of the candidate taking a CXC examination therefore order could not be processed||An administrative fee of US$12.50 plus search fee of US$5 will be deducted|
|CXC does not meet the deadline paid by the customer for expedited processing||Automatic refund of the processing charges only will be refunded|
|Multiple orders made on same date due to system error||Automatic full refund of additional orders|