Policies

Delivery Policy

All transcripts will be dispatched by courier service to reach recipient within three weeks of the order. Expedited processing is available at an additional cost.

 

Refund Policy

Caribbean Examinations Council® (CXC®) will grant refunds to customers in accordance with the below policy. Refunds will be made by bank draft and will take approximately six weeks to process.

Reason Refund
Cancellation of order by customer An administrative fee of US$12.50 will be deducted

If order was already started no expedited processing fees will be refunded.

If order was completed no refund will be granted

There is no record of the candidate taking a CXC examination therefore order could not be processed An administrative fee of US$12.50 plus search fee of US$5 will be deducted
CXC does not meet the deadline paid by the customer for expedited processing Automatic refund of the processing charges only will be refunded
Multiple orders made on same date due to system error Automatic full refund of additional orders